Thank you for choosing Marcheworld Lifestyle Private Limited ("we" and "us"). By placing an order through our website (marcheworld.com), you agree to the following terms and conditions outlined below. These terms are designed to ensure transparency, protect both parties, and set clear expectations regarding our shipping services.
GENERAL
At Marcheworld Lifestyle Private Limited, we endeavor to maintain accurate stock counts of all our products listed on our website. However, in the event of a stock discrepancy, we will fulfill your order with the available products and promptly contact you. You will then have the option to wait for restocking, choose a different size (subject to availability), select an alternative product of equal or greater value, or receive store credit for the billed amount.
LOST PACKAGES
Please note that once proof of delivery is attached to a tracking number, Marcheworld Lifestyle Private Limited is not responsible for lost, damaged, or stolen items. All risks are assumed by the courier.
In the event of any lost, damaged, or stolen items, please contact our support team at connect@marcheworld.com for further assistance.
FINAL SALE ITEMS
During any sale or promotion period, all sales are final. Marcheworld Lifestyle Private Limited reserves the right to extend, modify, or discontinue markdowns at any time without notice. No adjustments will be made for purchases if Marcheworld Lifestyle Private Limited lowers the price of an item that has already been purchased.
ORDER PROCESSING
Please allow 24 hours for order processing, pending product availability, and payment verification. Once an order has been placed, it cannot be modified or canceled. Please ensure that all order details are correct before completing the checkout process. Marcheworld Lifestyle Private Limited does not process orders on weekends or major holidays. All orders are dispatched from our registered office in Delhi, India.
Upon placing your order with Marcheworld Lifestyle Private Limited, you will receive an automatic confirmation email/text. If you do not receive the order confirmation within a few minutes of ordering, please check your spam email folder.
Due to high demand, items may become unavailable even after an order has been placed. In such cases, a refund will be issued to the original payment method or by check mailed to the address listed for the order for the amount initially paid. Please allow 5-10 business days for the refund to appear on your bank statement.
All orders are reviewed by our security team and can be canceled by Marcheworld Lifestyle Private Limited at any time.
Once your order has been processed by our fulfillment team, you will receive a shipping confirmation email/text with tracking information enclosed. Orders may experience shipping delays during special releases, major holidays, and markdown periods.
VENDOR PRODUCTS
Please note that as we are an e-commerce marketplace listing vendor products, all orders of products owned by vendors on our marketplace will be shipped and handled by the respective vendors only. While we keep track of order updates and provide support to keep you updated on your order status, the delivery process is managed by the vendor. Once the order is placed through our platform, the vendor will process the delivery. We are not liable for the delivery process, as the vendor will safely deliver your product through trusted third-party courier services.
PRE-ORDER POLICY
Items that are marked as pre-order are expected to ship upon arrival at our facility. All customers are charged at checkout for pre-order items using the payment method provided. Once your order has been placed, we are unable to cancel or modify it. For any questions, please contact our team at connect@marcheworld.com.
SHIPPING METHODS
We offer international/worldwide shipping for all apparel and products listed on our website. Shipping rates are calculated based on the destination country and will be displayed during the checkout process. Orders are shipped via reputable courier services, and tracking information will be provided once your order has been dispatched.
DELIVERY INFORMATION
It is essential to provide accurate and complete address details to ensure successful delivery. Marcheworld Lifestyle Private Limited cannot be held responsible for lost shipments due to incorrect address information provided by the customer. All delivery attempts will be made twice, and additional fees may apply for subsequent attempts.
In instances of receival of a damaged-in-transit package, please write us a mail at connect@marcheworld.com. Marcheworld Lifestyle Private Limited's support team will work with you to give you a solution to the issue.
INTERNATIONAL CUSTOMS & TAXES
Please note that customs and duties collection vary by country. Any additional duties or taxes levied by the government and courier company are the buyer's responsibility. We recommend contacting your local customs office for assistance with estimating additional costs.
For any inquiries or assistance regarding our shipping policy, please contact us at connect@marcheworld.com or call us at +91 85911 09092.
Thank you for choosing Marcheworld Lifestyle Private Limited for all your lifestyle needs!